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TERMS & CONDITIONS

 

We would like to welcome you to the brand new Malvensky website! This brand of fine jewelry was created by Malvina Cservenschi, our designer, out of passion for life and out of the desire to see more people thinking about their emotions and wishes. Each bracelet is meant to remind you that a wish is waiting to come true. It’s up to you to make it happen!

Therefore, enjoy browsing our latest products, shopping online for your favorite jewelry and sending your loved ones well thought gifts! On the following pages you should find all of the information you need to shop online. If you need more information, simply contact our dedicated team directly either by telephone on +40724110196 or email us at office@malvensky.com. Our customer care team will be more than happy to help you in any way possible.

 

CONTACT

Visit us at our Official Store: Str Paris 61A, Sector 1, Bucharest

Call us: +40724110196

Working hours: Monday – Friday 10:30 - 19:00

Saturday: 11:00 - 16:00

Email us:

 

We will make sure to get back to you within 24 hours.

 

MALVENSKY STORES

BUCHAREST:

  • OFFICIAL STORE: Str Paris 61A, Sector 1, Bucharest

 

ABOUT SC MALVENSKY CORPORATION S.R.L

 

C.I.F: RO 29594572 | NR. ORD. REG. COM.: J40/861/2012 | COD CAEN 4777 | SEDIUL: STR PARIS NR 61A SECTOR 1 BUCURESTI

CONT LEI: RO 72 RNCB 0280 1259 6417 0001 | CONT EURO: RO 45 RNCB 0280 1259 6417 0002

SWIFT: RNCBROBU

BCR DOROBANTI | CAPITAL SOCIAL : 200 LEI

 

ORDERS

 

Here you have all the information regarding ordering process:

Online order

To add an article into the shopping bag, please first select the necessary options required for the product: gold color, string color, size, message to be engraved. As a next step, click "add to shopping bag". After the article has been added to the shopping bag, the "mini basket" will open up showing all the articles that have already been added to the shopping bag.

To finalize the ordering process, click the shopping bag and follow the ordering instructions.

For information on the sizes, different shipping and payment methods, please find below the necessary details.

Phone order

To further complement our services, we have now included the possibility to order per phone during our main service hours (Monday - Friday 10:30 am until 19:00 pm EET (UTC/GMT +2 hours).

Our customer care team is standing by and will be happy to assist you.

Please call us at +40724110196 for assistance.

E-mail order

You also have the possibility to order online, with an e-mail to comenzi@malvensky.ro

You will be contacted within a couple of hours via e-mail or via phone.

 

GIFT CARD

 

You can buy a Malvensky gift card in  Lei.

How to proceed:

·      Select a gift card amount

·      Include the recipient's name, address and a personal message (optional)

·      The amount can be used entirely for one purchase or for multiple shopping sessions

Please note that if you would like to order multiple gift cards and have them delivered to different addresses, you will need to place individual orders.

Please note that you can not use a giftcard during promotional sales periods. 

Gift card availability : 1 months from the moment of purchase. In case the gift card is not used during the 1 month period, Malvensky is not liable for any refund.

FAQs

HOW WILL I KNOW MY ORDER HAS BEEN RECEIVED?

After your purchase has been made you will receive a confirmation e-mail. In base of your payment method, your order will be processed and you will receive your status order. The order will be accepted and sent to you once your credit card and address details have been approved and verified.

CAN I CANCEL MY ORDER?

We are pleased to accept cancellations, for any reason, up to the moment your order has been processed by the store. After that, you cannot cancel your order, but you may return it if you wish. For instructions on how to do this, please refer to our Returns Policy.

WHEN WILL I BE CHARGED?

When you choose to pay by WIRE transfer, we will need a confirmation from the bank and then we can send you the order.

If you have paid by Paypal, then usually payment will be taken immediately, and you will receive an email confirming your order once all details have been approved. When your payment is cash on delivery (only for Romania) you will pay when receiving your package and if you choose to pay by bank transfer/paypal, we will need a confirmation from the bank and then we can send you the order.

ARE THERE DIFFERENCES BETWEEN IMAGES DISPLAYED ON WEBSITE AND THE JEWELRY IN STORE?

Yes, there may be differences between what the customer sees on the website and the actual piece of jewelry because the images displayed aro only prototypes, not the real jewelry that is dependent on several other factors (customer size, design and request, material, etc)

 

PAYMENT

 At Malvensky, the following payment methods  are possible:

IN STORE: 

- cash (only in Romanian Lei)

- POS (any currencies)

ONLINE SHOP

  • - cash at delivery. Our delivery partner -  Fan Courier - will be happy to deliver the product as soon as possible. The fees are as follows: 15 Lei in Bucharest and 25 lei all over Romania (excluding additional kilometers, where additional fees may appear)
  • - bank transfer
  • TITULAR CONT: MALVENSKY CORPORATION
  • CONT LEI: RO 72 RNCB 0280 1259 6417 0001
  • CONT EURO: RO 45 RNCB 0280 1259 6417 0002

    SWIFT: RNCBROBU

  • - credit card 
  • - paypal. Please use the following adress: comenzi@malvensky.ro for paypal payment
  • - mobilpay

Please take notice of the fact that payment by debit card transactions is not possible from Romania. 

SHIPPING

 

·      Shipping to Romania

We ship all over Romania, through our partner, FAN CURIER.

Contact information for FAN CURIER: www.fan-curier.ro

Please be aware that we cannot deliver to post office boxes.

·      Shipping worldwide

We ship all over the world, in the selected countries, except Russia and Belarus.

Contact information comenzi@malvensky.ro

We process and send orders during our main service hours (Monday-Friday from 10.30 am to 19:00 pm EET (UTC/GMT +2 hours) – in case we don’t make deliveries, we shall announce it on our site.

Track order status

As soon as we have shipped your order you will receive an email stating your tracking number.

Please make sure that the shipping address is correct as we're unable to redirect orders once they are on their way to you

Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum.

 

Shipping times

Depending on the destination, shipping times may vary between 2/5 working days.

Please see the shipping method and costs for your destination, while placing your order on our website.

 

 

SIZE CHART

 

·      To help you find the right size, take a look at our size chart on the product detail page. It provides information on standard size conversions.

·      To verify your measurements you can check our measuring guide

For further information, please contact our customer care team. Simply call us at +40724110196 or send an email at comenzi@malvensky.ro

Please note that in case of rings, the price DOES NOT DIFFER depending on the client's measurement. The price displayed on the product page stays the same, in either cases (ex: size 46 or size 56).

 

 

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