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TERMS & CONDITIONS

 

We would like to welcome you to the brand new Malvensky website! This brand of fine jewelry was created by Malvina Cservenschi, our designer, out of passion for life and out of the desire to see more people thinking about their emotions and wishes. Each bracelet is meant to remind you that a wish is waiting to come true. It’s up to you to make it happen!

Therefore, enjoy browsing our latest products, shopping online for your favorite jewelry and sending your loved ones well thought gifts! On the following pages you should find all of the information you need to shop online. If you need more information, simply contact our dedicated team directly either by telephone on +40724110196 or email us at office@malvensky.com. Our customer care team will be more than happy to help you in any way possible.

 

CONTACT

Visit us at our Official Store: Str Paris 61A, Sector 1, Bucharest

Call us: +40724110196

Working hours: Monday – Friday 10:30 - 19:00

Email us:

 

We will make sure to get back to you within 24 hours.

 

MALVENSKY STORES

BUCHAREST:

  • OFFICIAL STORE: Str Paris 61A, Sector 1, Bucharest
  • VICTORIA 46 - Baneasa Shopping City, 42D Bucuresti-Ploiesti Street, 1st District, Bucharest, GROUND FLOOR

 

ABOUT SC MALVENSKY CORPORATION S.R.L

 

C.I.F: RO 29594572 | NR. ORD. REG. COM.: J40/861/2012 | COD CAEN 4777 | SEDIUL: STR PARIS NR 61A SECTOR 1 BUCURESTI

CONT LEI: RO 72 RNCB 0280 1259 6417 0001 | CONT EURO: RO 45 RNCB 0280 1259 6417 0002

SWIFT: RNCBROBU

BCR DOROBANTI | CAPITAL SOCIAL : 200 LEI

 

ORDERS

 

Here you have all the information regarding ordering process:

Online order

To add an article into the shopping bag, please first select the necessary options required for the product: gold color, string color, size, message to be engraved. As a next step, click "add to shopping bag". After the article has been added to the shopping bag, the "mini basket" will open up showing all the articles that have already been added to the shopping bag.

To finalize the ordering process, click the shopping bag and follow the ordering instructions.

For information on the sizes, different shipping and payment methods, please find below the necessary details.

Phone order

To further complement our services, we have now included the possibility to order per phone during our main service hours (Monday - Friday 10:30 am until 19:00 pm EET (UTC/GMT +2 hours).

Our customer care team is standing by and will be happy to assist you.

Please call us at +40724110196 for assistance.

E-mail order

You also have the possibility to order online, with an e-mail to comenzi@malvensky.ro

You will be contacted within a couple of hours via e-mail or via phone.

 

GIFT CARD

 

You can buy a Malvensky gift card in Euros or Lei.

How to proceed:

·      Select a gift card amount

·      Include the recipient's name, address and a personal message (optional)

·      The amount can be used entirely for one purchase or for multiple shopping sessions

Please note that if you would like to order multiple gift cards and have them delivered to different addresses, you will need to place individual orders

FAQs

HOW WILL I KNOW MY ORDER HAS BEEN RECEIVED?

After your purchase has been made you will receive a confirmation e-mail. In base of your payment method, your order will be processed and you will receive your status order. The order will be accepted and sent to you once your credit card and address details have been approved and verified.

CAN I CANCEL MY ORDER?

We are pleased to accept cancellations, for any reason, up to the moment your order has been processed by the store. After that, you cannot cancel your order, but you may return it if you wish. For instructions on how to do this, please refer to our Returns Policy.

WHEN WILL I BE CHARGED?

When you choose to pay by WIRE transfer, we will need a confirmation from the bank and then we can send you the order.

If you have paid by Paypal, then usually payment will be taken immediately, and you will receive an email confirming your order once all details have been approved. When your payment is cash on delivery (only for Romania) you will pay when receiving your package and if you choose to pay by bank transfer/paypal, we will need a confirmation from the bank and then we can send you the order.

ARE THERE DIFFERENCES BETWEEN IMAGES DISPLAYED ON WEBSITE AND THE JEWELRY IN STORE?

Yes, there may be differences between what the customer sees on the website and the actual pice of jewelry because the images displayed aro only prototypes, not the real jewelry that is dependent on several other factors (customer size, design and request, material, etc)

 

PAYMENT

Currencies

The relevant currency is determined by your destination and your currency, but invoices and refunds will be done in EUROS. Invoices and refunds from Romania will be done in LEI.

·      Payment by credit card or debit card:

In our checkout – step "payment" – please select "credit card".

We accept the following credit cards:

Please enter your credit card data on our payment site. www.malvensky.com uses state-of-the-art server security software with SSL encryption which provides the safe and bug-proof transmission of your credit card data.

The order amount will be deposited on your card as a reservation payment until your order has either been sent (then the amount will be booked) or cancelled (then the amount will be released).

Payment by Visa or Mastercard: The system checks, whether the credit card participates in the 3-D security programs.

These are security systems that have been developed for the aforementioned cards to safeguard that the lawful holder of a credit card and the lawful online trader participate in the respective transaction. If a credit card holder has registered to the 3-D-Secure system by using one of the offered registration methods, an additional window will open up after the credit data have been entered. This window is linked with your bank and requires the entry of the SecureCode (a password you selected). Transactions can only be made by entering the correct password.

If your credit card has not been registered for any of these programs, payment will be made without further authentication. For more information about the credit card security systems, please see:

Verified by Visa

or

Mastercard SecureCode

·      Payment by American Express:
 The system checks, whether the shipping address is identical to the address that has been provided to American Express as billing address (Amex address verification system, abbrev. "AVS").
In case the address is not identical, you will be asked in a separate email to provide the different shipping address to American Express. Your shipment will not be delivered until the successful authentication.

Secure online payments are guaranteed by PayU from Gecad

·      Online payments

Payment using debit/credit card (Visa, Visa Electron, MasterCard, Maestro, JCB, Diners Club)

Flexible vendor payment terms

Multicurrency vendor payments

Vendor payments to multiple bank accounts

Flexible financial terms

Partial refund

Instant Payment Notification

Fast ordering system with our Live Update technology

Antifraud system

3-D Secure Vendor & Shopper Protection

Expert Fraud Checking System

Automatic filters for suspicious transactions

Suspicious transactions manual checking

Secure Order Page Hosting

Notification for fraudulent online transaction attempts

Secure Order Page Hosting

Orders processed on secure GECAD ePayment servers - Orders are placed in a secure ecommerce environment using SSL certificates (Secure Socket Layer) on 128 bytes.
Secure Transaction Processing

Our servers are constantly being monitored and verified to meet Visa, MasterCard, Discover & JCB standards.

The following shall apply for all payments by credit card:

Refunds from returns will always be charged-back to the credit card which the original order was paid from.

·      Payment by gift card

Simply go to "shopping bag" and enter your gift certificate code into the respective field. If the order amount exceeds the gift certificate amount, please select the payment method with which you wish to cover the amount remaining. If the gift certificate amount exceeds the order amount, you may use the same code for your next purchase. The amount remaining shall be available until your credit balance has been used up completed.

Available only in Romania Security

All transactions on this website are processed using Datacash, a secure online payment gateway that encrypts your card details in a secure host environment.

To give you even more confidence in shopping online with www.malvensky.com we have introduced MasterCard® SecureCodeTM. This service protects your existing Maestro card account from unauthorised use when you shop with us.

To use this service, you must first register with the bank or other organisation that issued your card. To find out more, visit the MasterCard® SecureCode website.

Once you have registered and created your own private password with your card issuer, you will be automatically prompted at checkout to provide this password each time you make a purchase. This means that even if someone knows your debit card number, they will be unable to complete a purchase without your private password.

 

SHIPPING

 

·      Shipping to Romania

We ship all over Romania, through our partner, FAN CURIER.

Contact information for FAN CURIER: www.fan-curier.ro

Please be aware that we cannot deliver to post office boxes.

·      Shipping worldwide

We ship all over the world, in the selected countries, except USA and Russia.

Contact information comenzi@malvensky.ro

We process and send orders during our main service hours (Monday-Friday from 10.30 am to 19:00 pm EET (UTC/GMT +2 hours) – in case we don’t make deliveries, we shall announce it on our site.

Please see the shipping method as well as shipping costs and delivery times for your destination in the chart below:

Track order status

As soon as we have shipped your order you will receive an email stating your tracking number.

Please make sure that the shipping address is correct as we're unable to redirect orders once they are on their way to you

Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum.

 

Shipping times

The delivery period to countries that impose customs duty is 2 to 4 business days. Please note that we bear the costs for the shipment from our warehouse to your home, the insurance of the merchandise and any costs for supplementary documents.
Product prices include all taxes and duties, as well as romanian VAT. Please note that custom taxes, duties and handling fees for each individual country will be applied and invoiced separately through the contracted courier.

 

SIZE CHART

 

·      To help you find the right size, take a look at our size chart on the product detail page. It provides information on standard size conversions.

·      To verify your measurements you can check our measuring guide

For further information, please contact our customer care team. Simply call us at +40724110196 or send an email at comenzi@malvensky.ro

Please note that in case of rings, the price DOES NOT DIFFER depending on the client's measurement. The price displayed on the product page stays the same, in either cases (ex: size 46 or size 56).

EXCHANGE & RETURNS

We gladly accept product exchanges within 30 days of receipt, but we do not accept money exchanges. However we can only exchange non-faulty items that are in their original condition, have not been damaged, with all original tags attached, packaging and other accessories received with the order and must not show any signs of use. All delivery costs will be supported by the client.

The merchandise must be returned in one mailing. We reserve the right to refuse multiple returns at different times from one order.

Please be aware that we can only exchange the item with another product of the same value. Please call our customer care team at +40724110196 or send an email at returns@malvensky.com for more information. The delivery time depends on the chosen product, if we have it in stock or we need to make it especially for you.

If the customer wants to wait to exchange an item with another from a future collection, the amount already paid can remain in the customer’s account until such item is available for purchase. If the new desired product is more expensive than the one returned, the customer must pay the necessary difference.

Malvensky is glad to offer complementary and free of charge services such as: replacing of the string& jewelry polish and repairment. However, all transportation fees are supported by the client.

Malvensky is not responsible for any lost or misplaced products.

 

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