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SHIPPING&RETURNS

SHIPPING

 

Romania

 

We ship all over Romania, through our partner, Fan Courier: www.fancourier.ro

Cost for Bucharest 15 lei.

Cost for cities outside Bucharest 25 lei.

Please be aware that we do not deliver to post offices boxes.

 

Worldwide

 

We ship across Europe & Canada through our partner UPS ( Russia & Belarus excluded): www.ups.com

We process and send orders during our main service hours. In case we don't make deliveries, we will announce it on our website.

Please see the shipping method and costs as well as delivery times for your destination, while placing your order on our website.

As son as we have shipped your order you will receive an email stating your tracking number.

Please make sure that the shipping adress is correct as we're unable to redirect orders once they are on their way to you.

Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum.

The delivery period to countries that impose customs duty is 2 to 5 business days.

 

CONDITIONS FOR EXCHANGE & RETURNS

 

Customized products are subject to a policy that requires full payment in advance. A Malvensky consultant will contact you to provide financial details about product and payment. 

Customized products can NOT be returned.

 

  • We gladly accept product exchanges within 20 working days of receipt.
  • For online orders, we accept money exchanges, provided that the product shows no signs of usage and is returned in the same conditions as when sold. 
  • For orders in shop, we DO not accept money exchange. We only accept product exchange. We can only exchange non-faulty items that are in their original condition, have not been damaged, with all original tags attached, packaging and other accessories received with the order and must not show any signs of use.
  • We can only exchange the item with another product of the same value or higher. Please call our customer care team at +40724110196 or send an email at returns@malvensky.com for more information. The delivery time depends on the chosen product, if we have it in stock or we need to make it especially for you. If the customer wants to wait to exchange an item with another from a future collection, the amount already paid can remain in the customer’s account until such item is available for purchase. If the new desired product is more expensive than the one returned, the customer must pay the necessary difference. 

 

Malvensky is glad to offer complementary and free of charge services such as: replacing of the string. However, all transportation fees are supported by the client.

Malvensky is not responsible for any lost or misplaced products.