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SHIPPING&RETURNS

SHIPPING

 

Romania

 

We ship all over Romania, through our partner, Fan Courier: www.fancourier.ro

Cost for Bucharest 15 lei.

Cost for cities outside Bucharest 25 lei.

Please be aware that we do not deliver to post offices boxes.

 

Worldwide

 

We ship across Europe & Canada through our partner UPS (USA & Russia excluded): www.ups.com

We process and send orders during our main service hours. In case we don't make deliveries, we will announce it on our website.

Please see the shipping method and costs as well as delivery times for your destination, while placing your order on our website.

As son as we have shipped your order you will receive an email stating your tracking number.

Please make sure that the shipping adress is correct as we're unable to redirect orders once they are on their way to you.

Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum.

The delivery period to countries that impose customs duty is 2 to 4 business days.

Product prices include all taxes and duties, as well as romanian VAT.  


RETURNS

Customized products (rings, necklaces, bracelets, earrings) can be returned but the client will have to pay a fee that represents the manafacturing's tax. The client will be informed about the amount upon returning the product(s). Transportation fees (two ways) are supported by the client.

We gladly accept product exchanges within 30 working days of receipt, but we do not accept money exchanges. However we can only exchange non-faulty items that are in their original condition, have not been damaged, with all original tags attached, packaging and other accessories received with the order and must not show any signs of use. All delivery costs ( two way) will be supported by the client.

The merchandise must be returned in one mailing. We reserve the right to refuse multiple returns at different times from one order.

Please be aware that we can only exchange the item with another product of the same value. Please call our customer care team at +40724110196 or send an email at returns@malvensky.com for more information. The delivery time depends on the chosen product, if we have it in stock or we need to make it especially for you.

If the customer wants to wait to exchange an item with another from a future collection, the amount already paid can remain in the customer’s account until such item is available for purchase. If the new desired product is more expensive than the one returned, the customer must pay the necessary difference.

Malvensky is glad to offer complementary and free of charge services such as: replacing of the string& jewelry polish and repairment. However, all transportation fees are supported by the client.

Malvensky is not responsible for any lost or misplaced products.